Trust & safety
Your Safety is Our Priority
Every month, providers on Soft Divine Touch complete thousands of massage services. We’re proud to be a leading on-demand, mobile wellness platform that lets you choose the time and place. We take extra steps to ensure that every Soft Divine Touch service is a safe and relaxing experience.
IN-HOME WELLNESS YOU CAN TRUST
Soft Divine Touch is designed with safety in mind, for both our clients and providers.
All providers are fully licensed and certified, including massage therapists who have completed hundreds of hours of massage training.
We verify that all providers are fully insured with a protection policy. This guarantees that both the client and provider are cared for in the event of unexpected injury or home damage.
We care about the safety of our clients and providers on the network. That’s why we verify clients’ information before every service and conduct annual background checks on providers.
365 Day Support
Whether you have questions about the website, booking your appointment, or any of the services in general, our team is available via email, and online chat, every day of the year (including holidays).
Our secure platform ensures your money gets to your provider—that’s why we always ask you to pay through Soft Divine Touch to guarantee you get a receipt and a protected transfer of funds.
After every appointment, clients and providers can provide anonymous feedback about their experience. Our Customer Service Team reads every review below 4-stars and will quickly reach out to ensure any issues are addressed.
By using Soft Divine Touch from booking to post-appointment transaction, we’re able to ensure a safe and secure experience from beginning to end.
Health and Safety
Our network of licensed wellness providers maintain high standards of hygiene by keeping hands and materials clean and sanitized for every appointment, as well as follow all public health guidelines.
24 Hour Cancellation policy
We are a small business, and fill up fast! That’s why we have a 24-hour cancellation policy, so we’re counting on you to let us know in advance if you can’t make your massage. In the event of a late cancel or no-show, then you are responsible for the full cost of your session. To cancel, change, or reschedule your appointment, please email us at firstname.lastname@example.org. Please note that “not confirming” does not equal a cancellation. You must email us in order to cancel/change your appointment.
Getting called into work last minute, a family emergency, or “something came up” may result in the cancellation fee being charged (depending on the cause, of course) that is why we charge for a booking fee. We understand that things happen, and we don’t want to add any extra stress to your already stressful life, so we thank you in advance for your patience and understanding in order to ensure that your therapist is still compensated for the time that they set aside to dedicate specifically to you.
We do send out automated reminders by email, so you’ll get a reminder the day before your massage. However, technology isn’t always 100% reliable so it is ultimately your responsibility to write down your appointment in your calendar and contact us if you need to cancel or reschedule! If you have questions, that’s what we’re here for, so feel free to reach out anytime for clarification! Questions? Let us know! Take care!
Why do we require a credit card to hold an appointment?
We require a valid credit card to hold all appointments but we do not charge your card in advance. On the day of your appointment, you can either ask us to put the charge through on the card on file or provide alternate payment in the form of cash, a check, different credit card, or a gift certificate. When your appointment has been confirmed you have 10 minutes to cancel without penalty. If you need to cancel a confirmed appointment that is starting in less than 24 hours, a $10 cancellation fee applies. If you are canceling an appointment that is starting in less than four hours, we will charge you the full cost of the massage. We do this because our therapists lose income if they keep an appointment time open for you!