Trust & safety

Your Safety is Our Priority

24 Hour Cancellation policy

We are a small business, and fill up fast! That’s why we have a 24-hour cancellation policy, so we’re counting on you to let us know in advance if you can’t make your massage. In the event of a late cancel or no-show, then you are responsible for the full cost of your session. To cancel, change, or reschedule your appointment, please email us at admin@softdivine.com. Please note that “not confirming” does not equal a cancellation. You must email us in order to cancel/change your appointment.

Getting called into work last minute, a family emergency, or “something came up” may result in the cancellation fee being charged (depending on the cause, of course) that is why we charge for a booking fee. We understand that things happen, and we don’t want to add any extra stress to your already stressful life, so we thank you in advance for your patience and understanding in order to ensure that your therapist is still compensated for the time that they set aside to dedicate specifically to you.

We do send out automated reminders by email, so you’ll get a reminder the day before your massage. However, technology isn’t always 100% reliable so it is ultimately your responsibility to write down your appointment in your calendar and contact us if you need to cancel or reschedule! If you have questions, that’s what we’re here for, so feel free to reach out anytime for clarification! Questions? Let us know! Take care!

Why do we require a credit card to hold an appointment?

We require a valid credit card to hold all appointments but we do not charge your card in advance. On the day of your appointment, you can either ask us to put the charge through on the card on file or provide alternate payment in the form of cash, a check, different credit card, or a gift certificate. When your appointment has been confirmed you have 10 minutes to cancel without penalty. If you need to cancel a confirmed appointment that is starting in less than 24 hours, a $10 cancellation fee applies. If you are canceling an appointment that is starting in less than four hours, we will charge you the full cost of the massage. We do this because our therapists lose income if they keep an appointment time open for you!